Office Policies

Mission

To help children grow up with beautiful cavity free smiles that instill confidence, promote success, and enrich life!

Appointments

All appointments are scheduled in advance. We do not accept walk-ins. Appointment times are reserved specifically for your child. We strive hard to maintain an 'on-time' schedule so we kindly ask that you arrive for your child's appointment a few minutes early.

Make an Appointment for Your Child(ren)

You can save time by filling out information in advance. Click here to download our acquaintance records. Call our office at (432) 689-5437 to schedule on an appointment for your child. Be sure to bring the acquaintance records with you to your appointment.

Appointment Confirmation

We work from a confirmed appointment statues only, and we will verify appointments starting 2 days in advance via, telephone, appointment reminder cards, E-mails and text messages. Please help us in this process by calling and confirming your child's appointment time should you receive a reminder.

Scheduling Different Types of Appointments

Appointment times are arranged for efficiency and consideration for the child and the dental team. Blocked appointment times allow certain procedures to be completed with a minimum of interruptions, and maximum efficiency. Some children are scheduled with the dental hygienist, and some are scheduled with the dentist ( Dr. Wilkerson). The two schedules work independently , however, Dr. Wilkerson will provide exams, review x-rays, and make treatment plans during routine cleaning appointments that are scheduled with the hygienist. As always , Dr. Wilkerson will be happy to review findings and/or recommendations with parents after each appointment.

Although early and late appointments as well as appointments around the lunch hour are highly sought after, not every type of appointment can be scheduled during these times. We try hard accommodate most requests, but we must schedule some procedures during mid morning and mid afternoon. In general, it is best to see young children early in the day when they are fresh. It is best to avoid times that would interfere with regular naps. Late afternoon appointment times are reserved for older children, and orthodonic patients. Remember that state law allows excused absences for dental appointments, and also requires adequate make up time for missed work. Please ask a team member if you have questions.

After Hours Appointments

Occasionally it is necessary to see patients of record after regularly schedule office hours. Dr. Wilkerson can be contacted on his cell phone, and a message left, and your call will be returned. This number is available for existing patients only. We will not see patients for emergency visits after hours that are not already established in our office. Payment is expected at the time of the service. If you have a dental emergency and we have not seen your child, we recommend you visit the emergency room, contact your physician, or wait and schedule during regular office hours.

Parents in the Treatment Room

For young children (prechoolers) we encourage parents to accompany their child for dental exams. Children typically do not separate well until they reach school age. Because of limited space , we request parents of older children remain in the reception room. Of course, if your child has emotional or psychological issues that would make separation difficult, we can accommodate. We want parents to feel comfortable , and our older kids are generally happy in the back by themselves. We never leave children alone, and our semi open treatment rooms allow them see us at any time, however most tend to watch the movies overhead. In addition, we are always happy to consult with parents before and after appointments to answer questions or concerns.